From application to signed letter in your inbox — most clients finish in under ten minutes and receive their documents within two hours.
The entire process is online. No clinic visits, no faxes, no mailed paperwork.
Tell us about yourself, your animal, and how the animal helps you. The questionnaire is clinically designed and takes about ten minutes. Your responses are encrypted and visible only to your assigned licensed clinician.
A licensed mental health professional in your state (where required) reviews your application against established clinical criteria for ESA recommendation under the Fair Housing Act.
Once approved, your letter and any package extras are emailed to you as PDFs and stored in your secure dashboard. You can download them as many times as you need during the 12-month validity period.
Choose your package and create an account. Most clients complete the form in 8 to 12 minutes.
You're routed through Stripe Checkout. Once payment is confirmed, you receive an "application received" email and your case enters the review queue.
A licensed clinician opens your file. They evaluate your reported condition, the documented relationship with your animal, and any state-specific requirements.
If your application is approved, your letter is signed, the PDFs are generated, and an email is delivered to your inbox with secure download links.
Forward the PDF to your landlord, property manager, or HOA as part of a reasonable accommodation request. Most accommodation requests are processed within a week.
Each tier includes a different combination of documents. The ESA letter is included in every package.
Document mockups shown for illustration. Actual documents are delivered as professional, signed PDFs.
Once your documents are in your inbox, the next step is to use them with your housing provider. We don't deliver the letter to your landlord on your behalf — that's your conversation. Here's the process most tenants follow:
If your landlord refuses or delays unreasonably, the U.S. Department of Housing and Urban Development (HUD) accepts complaints for fair-housing violations. We recommend speaking with a tenant-rights attorney before filing.